01. Order Processing

All orders are typically processed and shipped within 5 business days after an order is placed.

After shipment, estimated delivery is 10–20 business days depending on destination, local carrier services, and customs processing, where applicable.

Delivery times are estimates and may be affected by customs inspections, severe weather, public holidays, carrier delays, and other circumstances outside our control.

02. Order Tracking

Once your order ships, you will receive a Shipping Confirmation Email containing a tracking number.

You can track your shipment using that number at www.17track.net.

03. Shipping Rates

Shipping costs are calculated at checkout based on your destination, order items, selected shipping method, and any applicable promotions. The final shipping cost appears before you complete your purchase.

Customs duties, taxes, or import fees imposed by your country or region are the customer's responsibility unless otherwise stated.

04. Shipping Destinations

We currently ship to customers worldwide.

If carrier or logistics restrictions prevent delivery to your location, Customer Support will contact you to discuss alternatives or issue a full refund if necessary.

For shipping availability questions, contact service@gearvessa.com. You may also use the service email or telephone number provided in your Order Confirmation Email.

05. Changing Your Shipping Address

Contact Customer Support as soon as possible if you need to change your shipping address.

Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day the order is placed. Once the order has entered processing or shipped, we cannot modify the shipping address.

06. Shipping to an Alternate Address

You may ship your order to an address different from your billing address. Make sure your shipping details are accurate before completing your purchase.

07. Shipping Methods

Orders are processed and shipped during business days (Monday through Friday), excluding weekends and public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Depending on inventory availability, some products may ship directly from domestic warehouses, while others may be manufactured and shipped from facilities in the United States, Canada, and Australia.

Our example policy identifies carriers including FedEx, DHL, UPS, EMS, SF Express, and local delivery partners.

08. Lost or Delayed Packages

If an order has not arrived within the estimated period, contact Customer Support. We will work with the carrier to investigate and help locate the shipment, though carrier transit times cannot be guaranteed.

09. Incorrect Shipping Information

Customers are responsible for accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges caused by inaccurate or incomplete information provided by a customer.

If you notice an error, contact Customer Support immediately; we will do our best to update details before the order is processed or shipped.