01. Order Cancellation

We accept order cancellations before an order has been shipped or entered production.

Orders canceled before shipment or production will receive a full refund. Once an order has been shipped, it can no longer be canceled.

02. Returns

We accept returns within 14 days of the date you receive your order.

To qualify for a return, your item must be unused, unworn, and in its original condition; be returned in its original packaging; and include proof of purchase, such as an order confirmation or receipt.

Please do not return your item directly to the manufacturer.

03. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will work to resolve the issue as quickly as possible.

04. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

Customers will be charged shipping costs no more than once for each order, including returns. No restocking fees will be charged for approved returns.

If the product you receive is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.

05. Return Process

Before returning an item, contact Customer Support at service@gearvessa.com to request return authorization.

After your request is approved, our team will confirm the applicable return shipping address and provide detailed return instructions. Returns sent without prior authorization may not be accepted.

Customer service contact information is also included in your Order Confirmation Email.

06. Return Address

Company: Shijiazhuang Yueman Xilou Network Technology Co., Ltd.

Business and stated return address: Room 1918, Taifeng Building, No. 172 Zhonghua South Street, Qiaoxi District, Shijiazhuang, Hebei, China

Important: Contact Customer Support before shipping anything back. Wait for return authorization and confirmation of the applicable return address. The address above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other circumstances, our team may direct you to a different return address.

07. Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received and whether your refund is approved.

If approved, your refund will be issued to the original payment method within 5–15 business days. Exact timing may vary by payment provider or financial institution.

08. Late or Missing Refunds

If you have not received your refund after the estimated period, check your bank account again. Then contact your credit card company and your bank, since posting and processing can take additional time.

If the refund remains missing after these steps, please contact service@gearvessa.com.